Detention Custody Officer

Salary £29,187 which equates to £14.03 per hour based on an average of 40 hours per week + benefits

Days & Nights available

Permanent, full time

The site operates 24/7, shifts cover all operational hours- Your working hours will be 40 per week with a varied shift pattern on a rolling basis.

Manston, Kent and surrounding areas – must live within a commutable distance

We continue to support the growth of operational teams at Manston’s Short-term holding facility in Kent, they are actively seeking candidates who are looking to join the team and be a part of their ongoing success.

Here’s what you need to know about the role:

Within the role you will be there to support and guide vulnerable detainees who are seeking asylum, whilst the Home Office conduct their initial immigration screening checks, working in an environment that provides an Empathetic trauma-informed security service. You will also be responsible for the individuals whilst they are being interviewed.

Direct experience is not necessary (as full training is provided) They are looking for individuals who want to join their mission in empowering people to make positive life choices and help to transform their lives.

The Responsibilities within this role include, but are not limited to:

Working with our operational team to create a safe, secure and friendly environment where detainees can access support and services

Build strong relationships with detainees to ensure they feel supported, guided in the right direction and understood whilst in our care

Ensure that all detainees are able to communicate with our partners and receive help and support; whether this be medical, welfare, faith or cultural provisions they require

Operate regular transfer to allow for the Home Office processing of asylum and immigration claims

Some of the skills and experience they will be looking for: (in-line with their core values)

To remain open-minded

The ability to deal with challenging situations

To be caring and transparent

Be able to work collaboratively

To be accountable within your role

Our client is not looking for candidates that tick every box, all they ask is that they’re able to support, empathise with and reassure vulnerable people. Ensuring they are a kind, compassionate individual who is adaptable to changing needs and priorities and has great communication skills.

These roles are permanent, full-time positions. (the site operates 24/7, so shifts cover all operational hours)

Your working hours will be 40 per week with a varied shift pattern on a rolling basis.

The shifts will be as follows:

Early shift: 07:30 to 16:00

Late shift: 14:00 to 22:30

A shift: 08:00 to 22:00

M shift: 08:00 to 20:30

Nights: 20:00 to 08:00 (7 nights on, 7 days/nights off – approx. every 8 weeks)

Additional Information

In return for your hard work and dedication, our client is offering a salary of £29,187.85 per annum, along with a great range of benefits which includes but are not limited to:

Company pension

Cycle to work Scheme

Life Assurance

Enhanced annual leave scheme

Wellbeing days

Enhanced Maternity & Paternity

Occupational sick pay

Mentor programmes

If successfully shortlisted, you will be invited to attend a short assessment interview

For candidates who secure a role, a 5-week initial training course will start from day one of employment, which includes de-escalation and Control & Restraint training.

IND3