Anderson Knight is looking to recruit a Debt Recovery Agent on a full-time permanent basis for one of our clients based in Glasgow City Centre.

A Debt Recovery Agent, also known as a Debt Collector, is responsible for contacting individuals or businesses with overdue debts and working to recover the outstanding amounts. This role requires effective communication, negotiation skills, and a diplomatic approach to resolve financial matters while maintaining a positive customer relationship.

Key Responsibilities:

Contact debtors through phone calls, emails, and letters to discuss overdue payments and negotiate repayment plans. Listen to debtors' circumstances and provide empathetic assistance while adhering to company policies. Explain terms of debt and available repayment options clearly and professionally. Maintain accurate and up-to-date records of communication, payments, and agreements. Collaborate with legal teams and follow established legal procedures for cases that require escalated actions. Initiate legal proceedings or recommend legal action when necessary and authorized. Analyse debtor information, financial situations, and payment history to devise effective recovery strategies. Handle debtor objections and concerns with professionalism and persistence. Maintain compliance with relevant laws, regulations, and ethical standards. Provide regular reports on debt recovery activities and outcomes to management. Continuously update knowledge of debt collection laws and practices. Balance the need for financial recovery with maintaining positive customer relationships. Qualifications and Skills:

Strong communication skills, both written and verbal, with an ability to handle challenging conversations. Effective negotiation and persuasion skills to reach mutually beneficial agreements. Patience, empathy, and resilience when dealing with difficult or upset debtors. Attention to detail and accuracy in maintaining records and documentation. Knowledge of relevant debt collection laws and regulations (may vary by location). Ability to work under pressure and meet targets in a fast-paced environment. Proficiency in using debt collection software, customer relationship management (CRM) systems, and Microsoft Office. If you are interested in this role please apply with your CV in full confidence.