Customer Voice Business Partner

Salary: GBP30,050

Location: Manchester - Agile

Full Time, Permanent

Closing Date: 14th January 2024

Support our communities. See the difference you can make in our city.

At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.

We have an exciting position available for a Customer Voice Business Partner to join us!

Your role will focus on building a strong customer voice to shape the customer facing services. Developing an inclusive model which gives all our customers the opportunity to participate across a wide range of involvement methods from local engagement support through to our Customer Scrutiny Panel.

What we re looking for:

Understanding of regulatory requirements for customer involvement and scrutiny.

A passion and drive to provide great customer service and a proven track record within a customer service environment.

An understanding of social housing and or community development.

Build positive relationships with colleagues and have the ability to build rapport quickly with customers.

Experience of both formal and informal structures for engagement and governance advice.

Group facilitation skills; experience of running customer-based focus groups and workshops.

Experience of customer led design projects.

Outcome and solution focused with ability to show initiative and propose solutions to issues identified.

Experience reporting outcomes.

The ability to use IT software and packages proficiently.

Why take up the challenge with One Manchester? This really is a great place to work. We ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we re rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today, we d love to hear from you!

We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That s not to say it s not one our key priorities, it s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We re constantly evolving as a business to ensure we re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.

In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.