Based in Lutterworth

Monday to Friday 37.5 hours per week

Hybrid working once trained an option

3 days in office 2 days at home

23k

Our extremely friendly, membership company based in Lutterworth is seeking a pro-active, customer focused individual to join their expanding team.

Main tasks:

Implement effective customer on boarding process so trainees feel welcome and supported throughout the training process Contacting key customers on a regular basis to maintain excellent business relationships Dealing with enquiries via phone and email Managing formal complaints Reviewing and replying to customer feedback General admin duties Person Spec

At least 2 years experience of customer service in an office environment Must be passionate at giving the best customer service possible A team player is essential Must possess a pro-active , 'can do attitude' Possess the ability to build rapport quickly with customers Good working knowledge of Microsoft applications

Desirable

Experience of working in a training environment Please call us for an informal chat about the role. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful.

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