Home
/
Jobs
/
Customer Service & Call Centre
/
Full Time
/
Customer Support Officer (Temporary Maternity Cover)
Customer Support Officer (Temporary Maternity Cover)
manchester
Nov 23, 2024
  • Hours Full Time
  • Salary Competitive
  • Recruiter Transaction Network Services
  • Closes 16 Jan 2024
  • Course No
  • Contract type Contract
  • Recruiter Type Direct Employer
Description

Job Title: Customer Support Officer (Temporary Maternity Cover)

Location: Manchester

Salary: Competitive

Job type: Full Time, 12-month fixed term contract. Office based, however there may be some opportunity for some flexibility.

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview:

An exciting opportunity to join a leading global organisation in the IT/Payments space is now available. Centrally located in the Manchester city centre with great public transport links available, ADVAM is looking for a 1st Line Support team member to join its established team of professionals, provide customer service and technical assistance to its customers.

Responsibilities:

You will be responsible for handling customer queries by email and by phone, raising tickets, providing technical support in an Agile environment with an ITIL aligned Service Delivery framework. Good communication is key as you will be required to speak with multiple stakeholders both internally and externally, you will learn about our industry leading products/services and how to troubleshoot them for our customers.

Required:

Customer service experience Analytical problem-solving skills Ability to work independently and as part of a team Proficient Microsoft Office, particularly in Excel Qualifications:

Desirable:

Database SQL Experience Experience of ZENDESK/ATLASSIAN/SALESFORCE Experience engaging with AGILE development teams Knowledge of ITIL Service Management Framework Understanding of basic IT & Network principles 2+ years background in Electronics or IT Support Extra Information:

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Please click on the APPLY button to send your CV for this role.

Candidates with the relevant experience or job titles of; Customer Services, Customer Services Representative, Customer Services Support, Customer Service Advisor, Telephone Customer Service Representative, call handler, may also be considered for this role.

Comments
Welcome to zdclassified comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
"Only access zdclassified from zdclassified.com and do not follow links sent by other users"
"Share photos and ask lots of questions about the items you are buying and selling"
"If an ad or reply sounds too good to be true, it probably is"
"Don't reply to email addresses hidden in text and pictures"
"Trade in person, use PayPal 'paying for an item or service' to transfer money"
"Trade in person, use PayPal 'paying for an item or service' to transfer money"
SEND INQUIRY
You may also like
Related Classification
Copyright 2023-2024 - www.zdclassified.com All Rights Reserved