Are you a Customer Service superstar who loves building lasting relationships with clients? Do you have excellent communication skills and a knack for problem-solving? If so, I have an exciting opportunity for you!

I am looking for a Customer Service Officer to join my clients our growing business and provide exceptional service to our customers.

You will be responsible for:

Following up with customers to obtain order numbers for outstanding quotesAnswering phone calls and emails from customers and responding to their queriesProcessing orders and arranging site visits by engineersKeeping customers updated with the progress of their workResearching potential future customers and liaising with external sales staff to develop opportunitiesWorking with Purchasing and Logistics Departments to ensure workflow is maximised and costs minimised To be successful in this role, you will need:

Outstanding communication skillsProblem-solving skillsProactivity and initiativeSelf-motivation and results orientationAdaptability in a fast-paced environmentAbility to deliver Key Performance Targets as agreed on an annual basis as part of KPI review What you'll get:

The opportunity to join a very friendly and supportive team including the following benefits:

Working hours - Monday to Thursday 8.00am-4.30pm/Friday 8.00am-1pm

GBP22-24K DOE + BONUS

If you are interested in applying for this role, please contact Joanne Jenkins in our Cardiff branch today.