Customer Support Executive GBP24-GBP25k

Fully office based, with parking and working hours 9am to 6pm Monday to Friday.

Customer Support Executive Job description

We are looking for a Customer Support Executive to join our team. The candidate will be responsible for handling customer queries through call, emails and chats on a timely basis and solving their issues.

Customer Support Executive Key Responsibilities:

Provide exceptional customer service and support to UK-based customers through various channels, including phone, email, and live chat.Address customer inquiries, complaints, and technical issues promptly and professionally, striving to achieve first-contact resolution whenever possible.Assist the customer with any issues they have with their orders, products, or services.Document customer interactions accurately and comprehensively in the customer support system, ensuring all necessary details are recorded for reference and future analysis.Collaborate with other teams to ensure swift and effective resolution of customer issues or escalations.Stay updated on product knowledge and industry trends to provide accurate information and promote upselling or cross-selling opportunities when appropriate.Follow established procedures and guidelines for customer support, adhering to service level agreements (SLAs) and quality standards.Identify recurring issues or patterns in customer inquiries and provide feedback to the appropriate teams for process improvement.Strive for continuous self-improvement by actively participating in training sessions, and workshops, and acquiring product knowledge.Coordination with internal Clients over written communication & calls.Working on processes to improve workflow and efficiency Customer Support Executive Required Skills & Experience:

Excellent Communication skillsFluency in written and verbal EnglishExcellent knowledge of MS office and office management

INDH