Are you looking for a Customer Support Coordinator role that offers career development in a relaxed working environment? This exciting opportunity to join a dynamic team as the new Customer Support Coordinator offers the possibility of flexible working - one day at home - for the right person, 33 days holiday (including bank holidays), company pension scheme and ongoing learning and development!

As the Customer Support Coordinator, you'll be joining a team that is committed to delivering the best possible customer experience and day to day you will:

Answer telephone and email queries posed by potential or existing charitiesMaintain system with any amendments to existing client recordsCorrespond with charities for fundraising checks in preparation for invoicingLiaise with Accounts department with regards to client invoicing queriesWork closely with Marketing with regard to marketing activities (e.g. newsletters, social media content)Create a workable CRM to allow the business to monitor interactionNurturing the relationship to secure repeat businessDevelopment of new clients who are engaging with us in fundraising eventsAttend face to face/virtual meetings with contacts where required We'd ideally like you to have an account management or customer service background or experience working with charities. You'll need experience of Microsoft 365, in particular, Excel and Outlook and knowledge of Hubspot or a similar marketing CRM would be ideal although is not essential. More important is a methodical, organised approach to work with good time management etc.

Sound like you? Get in touch with Lynne for a full spec and more information about this growing business that offers a fabulous supportive working environment and the chance to growth and develop your role within the business.

You can reach Lynne on or apply here with your CV!

Full time, permanent role (Mon - Thurs 9am - 5.30pm & Fri 9am - 5pm)