Customer Support Administrator

Are you an experienced customer service administrator looking for their next opportunity

Do you join a company with a brilliant team culture

If so, this exciting opportunity might be perfect for you!

Location: Guildford, Office –Based

Salary: GBP25,000– PLUS GBP1.000 Bonus, 25 days Holiday, Company Income Protection Scheme, Pension, full training, supportive team/ management!

Hours: Full–time / Monday –Friday

An exciting opportunity to join an award winning business with an amazing team culture in Guildford!

This role will role will encompass all elements of our customer journey, beginning with an initial enquiry and providing information on our products, to placing an order and on–wards to ensure the customer receives their product in a timely and efficient manner.

You will be managing all parts of the process and updating the customer to ensure we are the safe pair of hands they expect!

Sounds interesting what will my duties be

Answer telephone calls from wide ranging customer base and new or potential customersAssisting customers with extensive knowledge of our full product range (full training given)Ensure all customer enquiries are responded to as per a pre agreed Service Level AgreementManage a quote pipeline and feedback to management where possibleQualify leads and pass opportunities to the BDM teamKeep up to date with product knowledge and best uses of our products within our market sector, including information on our competitorsRespond to enquiries relating to deliveries and invoicing, including speaking with our couriers, warehouse teams and sending proof of deliveries/copy invoices where applicable Skills/ Requirements:

Strong telephony skillComfortable speaking to customers of all levelAttention to DetailStrong Literacy Skills Minimum 2 years customer services experienceGood understanding of admin and invoice query functions If you think this role aligns with your skills and ambitions, don't hesitate to apply today! If you know someone who might be suitable, feel free to share the job details with them or encourage them to apply.

To apply for the position or inquire further, click on the "apply" button or contact Annie at annie for more information.

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