Customer Support Administrator

Salary: £10.75 per hour

Office based Dronfield, S18 1QJ – on-site parking – must live within a commutable distance

Full time and Part time position available

Join our dynamic team - one of the UK's leading telephone answering companies!

We take pride in building long-standing relationships with our clients, and now we're seeking a confident and experienced Customer Support Administrator to support our continued growth.

As a Customer Support Administrator, you'll play a vital role in our fast-paced environment.

Your responsibilities will include, but not limited to:

Taking calls on behalf of our diverse range of clients

Gathering accurate details and messages for call backs

Booking appointments for customers

Typing and recording information with precision

Assisting with various administrative tasks

Engaging with clients through Live Chat

To be successful in this role you must:

Exceptional interpersonal and communication skills

An excellent telephone manner with outstanding customer service abilities

The capability to deliver tasks within tight deadlines

A keen eye for detail and the ability to complete admin tasks accurately while following instructions

Confidence and the ability to establish effective working relationships both internally and externally

Initiative to work independently and efficiently

The capacity to handle multiple tasks in a high-volume, fast-paced environment

The ability to thrive under pressure

While touch typing skills are preferred, they are not essential for this role.

Hours – We operate between 8am and 6pm daily. Shift patterns 8am to 5pm or 9am to 6pm Full time hours 42.5 per week

Full time: Mon-Fri, 8am-6pm, 1 Sat per month

Part time position also available

Join our team and take part in a rewarding career where you can make a difference. Apply now for this Customer Support Administrator role with your full CV to become a valued member of our team.

IND3