The Company:

Well–established and profitable scale–up SaaS organisation.AI and ML backed solution.Supporting blue–chip companies across the globe! The Role:

Reporting Directly to the Director of Global Customer Success, you take charge of an valuable book of 15+ Tier 1 and Tier 2 accounts worth around the $2.5mil ARR.

Working with a highly intelligent and data centric platform, you will help fantastic clients drive optimised process and see ultimate value for the platform.

A role of many hats, you'll work closely with product, professional services and be fully involved in commercial discussions.

High–level you will:

Manage a book of circa 15 customer accounts with over $2.5M ARRProactively map customer accounts to identify expansion opportunitiesCreate close–knit relationships with multi–level stakeholders within your account baseSupport the Director of Customer Success with customer feedback, acting as the 'voice of the customer'Help customers realise their potential within the platform ensuring clear success plans are mappedInsert your approach here This isn't a typo You'll shape your approach based on your experience To be considered you'll have:

Proven experience operating as a Customer Success Manager for a start–up SaaS businessCommercial CS/ Account Management experience with evidence of account expansionConfidence and ownership of your success metricsA data–driven approach and ability to present this to multi–level individualsA track–record of achieving targets/ KPI's The Package:

Up to GBP60k basic plus 30% OTE.25 Days holiday, plus bank holidays.Life insurance and health cover.Sick pay. ABR Talent are a specialist recruitment partner supporting start–up and scale–up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!