Customer Success Manager - Manchester City Centre - Hybrid Working

Exciting opportunity for a Customer Success Manager to join a growing SAAS business based in Manchester. This is an growing team offering a great opportunity for an individual who is customer focused and has desire to make a difference to both the customers and the business.

Duties will include:

Managing a portfolio of approximately 50 strategic accounts and delivering on personal KPIs through upselling, driving adoption, and minimizing churn. Building and developing strong trusting relationships with senior stakeholders within our Clients businesses. Pursuing upsell / cross-sell opportunities and able to demo new functionality to clients. Managing and closing renewal opportunities. Supporting Clients to enhance their usage of the product and drive adoption through best practice discussion. Working closely with internal stakeholders to deliver outcomes for Clients. Obtaining product feedback from Clients and coordinating further discussion with the Product team. Delivering Business Reviews and developing Success Plans for high-touch Clients. Working proactively and reactively with Clients to minimise churn and mitigate risk. Proactively responding to Client escalations and concerns in a concise and supportive manner. Documenting Client discussions and maintaining and updating key systems, such as Salesforce. Supporting the Customer Success Lead in coaching and developing junior team members. Contributing to continuous improvement projects across the Client Services department. You will only be considered for this role if you have previous experience as a Customer Success Manager is the SAAS/Technology industry.

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