Customer Success Executive

Bedford - hybrid (3 days in the office)

Up to 33,000

32 hour working week!

Our client is a scale-up SaaS business based in Bedford. They're looking for a confident and motivated person to join their Customer Success team. You will play a crucial part in ensuring your customers' success by building strong relationships, addressing enquiries, and providing exceptional guidance for use of their platform.

This is a proactive and reactive role and is perfect for you if you're focussed on customer satisfaction and engagement!

Our client offers a great benefits package, including a shorter working week - this is flexible and can be 5 shorter days, or 4 full days.

As Customer Success Executive, your duties will include:

Customer Onboarding: Guide customers through the setup and implementation process, ensuring a positive and efficient experience.Relationship Building: Establish and maintain strong relationships with clients, understanding their needs and goals. Regularly communicate with customers to gather feedback and address any concerns or issues promptly.Product Knowledge: Develop a deep understanding of your products/services to effectively guide customers on best practices and solutions.Training and Support: Provide training sessions to clients, both one-on-one and through webinars, to enhance their understanding of your products and maximise their usage.Monitoring Customer Health: Track and analyse customer usage and engagement data to identify trends and proactively address potential issues.

What skills and experience are we looking for?

Experience in Client Success or service delivery rolesStrong empathy for customers AND passion for revenue and growthTechnical proficiency with relevant tools (G-Suite, Slack, Excel, Keynote, Hubspot etc.)Ability to learn quickly and adapt to fast paced environmentExcellent communication skillsAbility to build strong relationships

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.