Anderson Knight is looking to recruit a Customer Services Team Leader for one of our clients based in Glasgow.

The ideal candidate will be responsible for supervising and guiding our customer service representatives to ensure our customers receive outstanding service and support. The Customer Services Team Leader will be a key point of contact between our customers and the company, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.

Responsibilities:

Supervise and mentor a team of customer service representatives Provide training and ongoing coaching to team members Monitor and evaluate customer service interactions and performance metrics Handle escalated customer inquiries and complaints, finding prompt and effective solutions Collaborate with other departments to resolve complex customer issues Maintain a deep understanding of company products/services and customer needs Develop and implement customer service procedures and policies Analyse customer feedback and recommend improvements to enhance customer satisfaction Prepare and present regular reports on team performance and customer feedback to management Qualifications:

Proven experience in a customer service role, with at least 2 years in a supervisory or team leader position Exceptional leadership and coaching skills Strong communication and interpersonal abilities Ability to handle difficult customer situations with empathy and professionalism Proficient in using customer service software and tools Strong problem-solving skills and attention to detail Ability to work collaboratively in a team-oriented environment Flexibility to work in a fast-paced and dynamic work environment If you are interested in this role, please apply with your CV in full confidence.