Customer Services ManagerLeading manufacturing & export businessWakefield area - between Wakefield & Dewsbury - close to M1 J40GBP38,000 - GBP45,000 dependent on experience Client Details

Page Group are delighted to be working in exclusive partnership with a leading manufacturer who export across Europe, Middle & Far East. As the business head in to an exciting period of growth, they are looking to appoint a new Customer Services Manager to lead them in implementing new ways of working in a new market area. The role will report to key directors within the business and will oversee and directly manage a team of 5fte

Description

Directly lead and manage a team of 5fte across Customer Service, responsible for end to end process, from order processing, through to dispatch, delivery and exportProvide the team with all the tools provide an excellent level of service to both UK & International customersWork closely with production to create a dispatch plan, identify any upcoming issues and manage customer expectations regards lead timesManage all export activities across the business in line with key regulation and compliance, providing training and development to the teamWork with 3rd party carriers and freight forwarders, managing contractual and commercial agreements, making sure service levels and customer satisfaction is prioritisedWhere required, identify and negotiate with new carriers and freight forwarders, ensuring commercial viability and service level expectations are achievedProvide support to the sales functions function with pricing, quotations and customer on-boardingWork collaboratively with key business areas including finance, sales & production to ensure a consistency is provided to customers across the boardContinuously review and identify areas for improvement and progression around process and procedures, improving productivity, cost efficiency and customer satisfaction Profile

Experience managing a customer service functionExperience and knowledge around ExportationStrong customer focusCommercial acumenProcess improvement knowledge Job Offer

The role of Customer Services Manager will join a market leading manufacturer who export globally.

The role will be based in the Wakefield area, situated close to J40 of the M1 and between Wakefield & Dewsbury.

This will be fully on site, Monday to Friday

Salary on offer GBP38,000 - GBP45,000 depending on experience

Please note- this role will be shortlisted and interviews commencing the first 2 weeks of January 2024