AJR Management Ltd is looking for a Customer Services Executive with excellent communication skills to support customers in Burton upon Trent. This role comes with a stand-out benefits package including your birthday off, retail discount scheme and much more.

Customer Services Executive

Burton upon Trent, DE13 0AT

Full Time, Permanent Position

£22,000 rising to £23,500 in April 2024

9am - 5pm Monday to Friday, optional flex working available

Please Note: Applicants must be authorised to work in the UK

AJR Management Ltd is a leading utility management service offering tailored solutions for new builds, housing associations, landlords, and local authorities. With over 15 years of experience, we pride ourselves on transparency, exceptional customer service and a 'can do' attitude.

Due to continued expansion we are now looking for a personable Customer Service Executive to be the main point of contact for clients and customers, efficiently facilitating utility account handovers from housebuilders/housing associations to their customers.

Primary purpose of the Role:

To manage utilities for a portfolio of clients in a timely and effective manner in line with our “right first time” customer service philosophy, enabling a smooth transition throughout the process, going over and above in delivering excellent customer service to our clients.

Key Duties:

Answering phone calls.

Managing email inboxes and responding accordingly.

Processing client data requests including handover and tenancy information.

Relationship building with key client contacts.

Liaising with customers to manage their utility queries/complaints.

Liaising with suppliers to ensure customer accounts are set up correctly.

Ensuring System accuracy, including fixing any duplications.

Person Specification:

A motivated and organised individual with the desire to deliver a first-class service and build relationships.

Excellent communication skills, both written and verbal.

The ability to build relationships with customers over the telephone, refining process and providing guidance to ensure the process run as smoothly as possible.

Competent working both individually and as part of a team in an office environment.

A quick learner with good keyboard skills and knowledge of Microsoft software, including Word and Excel.

Common sense approach and great attention to detail.

Ability to manage time effectively and prioritise workload.

Pleasant demeanour with the ability to respond positively and effectively to staff and clients.

High degree of confidentiality and accuracy.

Qualifications and Experience:

Essential

English Language Min Grade B GCSE or equivalent.

Mathematics Min Grade C GCSE or equivalent.

Basic IT and keyboard skills.

Knowledge of Microsoft software.

Desirable

Customer Service Experience

Experience within utilities

Benefits Package:

As well as having your birthday off, we can provide an allowance of 20 days’ holiday plus bank holidays (28 days in total). You can earn an extra day for each year’s service, up to 5 additional days.

Pension Scheme

Retail Discount Scheme

Reward and Recognition Scheme (based on nominations and customer feedback)

Employee Assistance Programme

Casual Dress

Funded Company Events

Optional fortnightly flex working

Option of up to 12 bookable “emergency homeworking” days per annum

Charity Match Scheme

How to apply for the Customer Services Executive role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

No agencies please.

Other suitable skills and experience includes: Call Centre Agent, Customer Service Jobs Burton upon Trent, Customer Service Jobs Derby, CSA, Customer Service Agent, Customer Liaison Executive, Administrator, Customer Services Administrator, Admin (utilities).