Reed are exclusively working with a growing and very successful organisation based in Dereham, recruiting for the position of Customer Service Advisor, and looking for an enthusiastic individual to join the team on a permanent full time basis.

Working 40 hours per week. You will only ever work 5 days per week. Shift rota basis across Monday to Friday 8am-7pm, every other weekend- Saturdays 8am-5pm and Sundays 10am-4pm.

What's in it for me?

• Salary of GBP22,000-GBP24,000 dependant on experience• Discretionary annual bonus• Annual leave of 25 days plus bank holidays• Saary reviews, training and development• Pension Scheme• Christmas party• Friendly office team environment

Responsibilities• Handling incoming phone calls and emails from customer, handling enquiries and providing a great service• Processing quotations, inputting into company records• Building a rapport with customers.• Taking payment and providing confirmation of bookings• Using web chat to respond to customers• Resolving issues

The candidate will have:• Ideally existing office based phone handling experience• Positive can do attitude• High standards of customer service• Great telephone manner• Excellent communication skills - both verbal and written.• Organisation and time keeping• Excellent attention to detail and computer skills

Please ensure your CV is up-to-date and apply online as soon as possible with your updated CV, or share the opportunity with someone you know who maybe interested.

Opportunity managed by Nikki Cranmer- Reed Norwich