Customer Service - Sales Order Processor

Location: Welwyn Garden City, Hertfordshire

Contract basis: Permanent

Working hours : 8 am until 5 pm Monday to Friday

Hybrid working - split between home & office

3 days office, 2 days home.

MAIN PURPOSES OF JOB:

To provide a first class service by offering professional support and advice on orders, deliveries, queries and new order enquiries. Offering a clear reporting structure for all outstanding orders.

KEY TASKS AND RESPONSIBILITIES:

Order Processing: Processing orders accurately in line with customer requirements and internal processesWork with internal departments to ensure orders are dispatched on time and in fullManage customer's expectations in a proactive manner via telephone/emailHandle customer queries / concerns / complaints effectively, ensuring they are logged in the relevant databasesThird Party Suppliers: Raise PO's on 3rd party suppliers as and when required

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING SKILLS AND REQUIREMENTS:

Previous experience working in a demanding and fast paced Customer Services environmentAbility to multitask and prioritise workload effectivelyEffective communication skills - verbal & writtenExcellent attention to detailInterpersonal skills and ability to translate customer requirements by asking appropriate questionsProven track record of dealing with and resolving customer concernsExperience of SAP order processing system

Please apply in the first instance with a copy of your CV

or call Tel (phone number removed) to discuss the position in further detail.

The Recruitment Co. is an equal opportunities employerThe Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.