Claims Handler Eastbourne

We are working with a large fulfilment company for insurers, who specialise in home contents. They are based in the centre of Eastbourne, within walking distance from the train station. They are currently expanding their claims department and are seeking enthusiastic Claim Handlers to join the team.

Working hours are Monday Friday, 9.00am 17.30pm (1hour lunch break).

Starting Salary GBP20,500 p/a

Responsibilities:

To discuss with policyholders during the first call and record accurately within the Claims Management System To arrange and agree with the customer any necessary appointments for either home-inspection or collection of products as required To validate and negotiate all replacement products with policyholder s using both the Company s software applications and your own product knowledge to ensure that all offers are correct in terms of the policy cover To provide clients and policyholders regular updates in relation to the progress of claims and ensure timely responses to all call back requests made by them To ensure all diary actions, Claims Management System requests and personal reminders assigned to you are managed and processed in a timely manner Key Skills:

Have experience within a Sales and/or Customer Service role Have good negotiating skills Be customer focused Have a professional and friendly telephone manner Have excellent communication and interpersonal skill Have ability to work to deadlines and achieve results under pressure. This is an amazing opportunity to join a fast paced, expanding and social organisation and develop upon your existing skills to thrive within this role.

Interviews will be taking place in January with an expected start date of 29th January 2024. New Year, New Career!