Pyramid8 are currently recruiting for a Customer Services Assistant as part of their fast paced team. They are a manufacturing organisation and the role is to support the Sales and Service Manager and engineering team with queries, installations and booking repairs.

The role will initially be for a 1-year Maternity cover. They are looking for an enthusiastic team player who works well in a fast-paced environment and as part of a small team.

Answer customer enquiries over the telephone and email Enter all customer information and correspondence onto a CRM database Process orders and produce delivery notes Handle complaints, referring to a manager if necessary Process warranty claims in a timely manner, arranging dispatch of any parts required Liaise with the Supply Chain Stock Analyst on ordering urgent spare parts from suppliers Daily plans for engineer diaries to ensure a manageable workload balance to meet customer demand throughout the year Organise and maintain stock levels for Field Service Engineers Promote service contracts and extended warranty schemes Follow up service plan enquiries Administer and set up service contracts Experience

Excellent IT, organisational and communication skills, A strong customer focus with a can-do attitude, with a genuine interest in helping and supporting customers, a polite and friendly attitude. The ability to work as part of a close-knit team, whilst having the confidence to handle issues independently and remaining calm under pressure. Experience of working in an after sales/spare parts environment and/or knowledge of heat pumps or similar appliances would be advantageous but not essential