Our client is a growing business a market leader within the packaging industry, they are agile, customer-centric and fast-paced. The working environment includes: Modern office setting Company perks Supportive, friendly team Ongoing training and development opportunities They have an opportunity for a Customer Services Administrator the role will be responsible for processing all customer orders and requests; checking production requirements, ensuring artwork and formulas are correct. Update customers with lead times and keep informed throughout the process. Key tasks: Oversee day to day running of customer requests and emails Quoting and support in the completion of customers RFQs/tenders Check orders, ensuring a high level of accuracy against quote/previous orders Raise Corrective Action Reports for both customer issues and internal errors and investigate to completion Customer relations and wider account management Liaise with production on capacity, lead times etc General administrative and reception duties (as required) Essential: Proficient use of Microsoft Office, Word & Excel Strong administrative experience with great attention to detail The ability to multi-task and prioritise A positive approach to customer service with a good telephone manner Experience in preparing accurate and timely technical documentation Experience of generating quotes A technical aptitude and the ability to develop an understanding of technical information Strong interpersonal skills Benefits: Competitive salary Regular Company events Company pension Cycle to work scheme Employee discount Free parking On-site parking Private medical insurance Referral programme Store discounts Loyalty bonus Monday to Friday office working - 8.30 - 5.00pm Office based role Please apply today for immediate consideration to or me me on for further information on this exciting opportunity.