R13 are partnering with an established Norfolk business in their search for a Customer Service Team Leader to join their successful customer service team. Leading a team of customer agents, you will drive the customer experience and ensure the business objectives are achieved.

This is a fulltime, permanent hybrid position, working Monday to Friday (2 days in the office, and 3 days remote). The offered salary for this opportunity is GBP30,000 per annum + 10% bonus.

The day to day

Ensuring the achievement of business objectives and providing excellent service for the best customer experience.Supervising, managing, and coordinating the work of the D2C team.Proposing and monitoring indicators, as well as developing action plans for their improvement.Handling customer escalations and resolving issues in the best interest of the customer and business.Responding to cases, ensuring that cases assigned to other departments are managed on time and reporting incidents or failures of systems using the business escalation process. You will have/be

Previous customer service experience as coordinator/team leader/manager.Expertise in handling subscription-based models, including training and coaching on objection handling best practices.Proven ability to identify inefficiencies in systems/processes and propose alternative solutions.Excellent communication, IT and organisational skills.Experience in Salesforce and knowledge of SAP is advantageous. How to apply

To hear more details about this fantastic opportunity please email your CV to Tasha Coe - Senior Managing Recruitment Partner at rthirteen recruitment. If you don't hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.