The Role

The Customer Service Team Leader develops and delivers the service levels required to provide the customer with the best experience possible, to stimulate customer retention and generate additional opportunities.

How will you CONTRIBUTE and GROW?

Plans and organises Customer Service team ensuring all processes are adequately covered and service is at least at agreed level. Leads daily meeting with team.

Ensures adequate communication channels are established and maintained to improve and promote teamwork and workforce motivation.

Shares knowledge, experience and information with others.

Monitors activities to ensure each person has adequate skills and competence to achieve.

Adapts approach/style of interaction depending on the people and/or situation.

Identifies staff shortages when they occur and arranges appropriate cover.

Works in collaboration with others to achieve own and team objectives.

Seeks staff feedback, listens to concerns and takes appropriate action.

Commits to decisions made with the team.

Persuades and influences others to gain buy in and trust.

Ensures personal involvement in motivating, coaching and supporting their team.

Provides regular feedback and recognition.

Are you a MATCH?

Confident and clear communication skills across all contact channels

Demonstrated ability of working within a fast paced, customer facing environment, maintaining high levels of customer service

Capable of prioritising workload and solving problems

Able to remain focused in a busy telephone and retail environment

Willingness to learn about industry, products, customer and agent requirements

Additional Information

Company laptop and phone dependant on roles and responsibilities.

Extended parental support leave

Open to discussing flexible working arrangements

Mentoring schemes

Perks at work

Dedicated talent development team to help your career progress

Generous pension scheme

Mental health wellbeing ambassador support

If you feel you have the skills and knowledge to join our team we would love to hear from you. Please click on the job description and apply.