Job Role: Customer Service Centre Team LeaderSalary: GBP35,500Location: Leicester Role Overview To manage one of the Customer Service Centre teams to ensure a high quality of service to members, applicants to membership, licensed training providers, prospective training providers and delegates. To ensure the provision of an expert, knowledge-based support service to members and training providers, covering all aspects of membership and training and skills products. To identify, develop and implement customer service process improvements.Responsibilities Managing one of the Customer Service Centre teams, providing them with positive support, advice, and encouragement in their development, providing cover in the absence of the other Team Leader.Monitoring accuracy and efficiency of operational processing and providing a monthly processes performance report to the Manager.Working with the IT and Digital teams to scope and test developments.Providing analysis and reports on membership and training provider activity to identify patterns of behaviour and opportunities for development.Carrying out any reasonable duties within the remit of the role. Requirements Experience managing a team. Monitoring Performance reports Providing Analysis and reportsProviding support in the development and monitoring of performance against budget.Carrying out any reasonable duties within the remit of the role.Taking responsibility for your own health, safety and wellbeing, and undertaking health and safety duties and responsibilities for your role. If this sounds like you please Click apply today!