Job Details

Job Type: Full–time, Permanent

Salary: GBP24,000.00 – GBP27,000.00 per year (depending on experience)

Benefits: Additional leave, cycle to work scheme, free parking, health & wellbeing programme, on–site parking, private medical insurance, referral programme.

Schedule: Monday to Friday

Location: Gloucester

The Role:

Customer Service Team Leader

This is an excellent opportunity for a proactive and ambitious individual looking to contribute to our journey. As part of the Customer Success team, you will collaborate closely with the Customer Service Manager, providing support in administration, reporting, and project work, including:

Administering Team Leader support projects, ensuring timely completion.Managing customer portals and reporting on statuses.Conducting in–depth order management to minimise input errors.Managing email inboxes with some delegation, ensuring SLAs are met.Preparation and minute–taking for various weekly meetings.Handling sales admin tasks to support the workload.Reviewing and amending processes and conducting regular document reviews.Attending morning departmental meetings and reporting back to the Team Leader.Assisting with any required tasks within the CS team to support the Team Leader.Undertaking adhoc project work and data gathering.Demonstrating flexibility to handle various tasks, roles, and shift times as per management requests.Customer forecasting and order forecasting. Customer Service Responsibilities:

Supporting the CS team in responding to customer inquiries.Being available to answer customer calls when needed.Delivering customer service at the highest standards.Assisting with complaint handling and dispute resolution. Reports & Data Analysis:

Handling and running reports to ensure continued customer satisfaction and departmental improvements.Processing status reports and prompting actions within the teams.Ensuring all relevant KPI reports are 100% accurate and up to date. Required Skills:

High competency in time management and organisational ability.Excellent verbal and written communication skills.Strong problem–solving abilities.Resilient by nature.Proactive and inquisitive approach to work.Ability to adopt a continuous improvement approach.Efficient in project and order management.Strong IT skills.Understanding the power of teamwork.Confident in–service delivery. Why Join Us?

We offer numerous compelling reasons to become a valued member of our team:

Medical benefits, including discount vouchers, access to a 24/7 GP service, physiotherapy, a 24/7 employee helpline, mental health support, and financial & legal assistance.Death in service payment.Complimentary tea and coffee.Free parking and Birthday leave. If you possess the skills outlined above and are excited about the prospect of this role, we invite you to apply. Submit your CV, and we will be in touch soon.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.