Customer Service Team Leader - Social Housing Repairs & Maintenance

32k-36k

Based in Kings Cross

Here at Howells Solutions we are working with a leading Social Housing contractor to recruit a Customer Service Team Leader to join their team based in Kings Cross. This is a full time, permanent oppurtunity. ideal for both those with relevant experience, and those who have good customer service and management skills.

Duties:

First point of contact for customers, clients and operatives.Receiving calls from customers with repairs & maintenance requests and logging them onto an in-house computer system.Receiving calls from tenants with queries or issues about repairs already in progressDiagnosing the priority of each repair logged and offering the customer a suitable appointmentManaging the Operatives diaries and re-arrange appointments if necessary.Raising new 'jobs' following Supervisors site visitsChecking generic mailbox and raising new 'jobs' accordinglyYou will lead our cross functional team providing administration and emergency and routine call handling/scheduling service to our client/s. You will ensure that the correct information and management of contact for our internal/external customers and suppliers are in-line with our policies and procedures. Working within our operational team you will be aiding all stakeholders needs through to completion. You will be responsible for the proactive/reactive management of all service requirements and, ensuring jobs are accurately diagnosed, prioritised and that the correct engineer is dispatched, whilst ensuring high levels of customer service and adherence to client KPI's at all times. Skills:

Must be a team player but must also be able to work on own initiativeMust be able to prioritise a very busy workloadMust have excellent communication skills and telephone mannerMust be able to handle a high volume of callsMust be computer literatePrevious Planning / Scheduling experience within the Social Housing sector preferable, not essentialMust be able to handle challenging or sensitive situations i.e. calls from concerned tenantsPrevious experience on in house system 'Impact Response' - Preferable, not essential For more information, please apply online or call Mia on .

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on . Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.