Customer Service Specialist

Hybrid Working

GBP25k - GBP30k plus amazing benefits package including medical insurance, pension, life assurance, bonus incentive, 25 days plus BH and fantastic facilities including pay day pastries.

Kingston with on-site parking

Monday to Friday, 9am to 5pm

Start date: Asap!

Overview:

This role will involve handling back office tasks, including but not limited to pricing, billing, customer accounts processing, proactive management of backorders, and internal systems management.

This includes overseeing the direct platform for home deliveries and working with third party providers and internal stakeholders to ensure an optimal customer experience with their complex queries and order management as well as gather reports and analyse the data.

The nature of this role means that you will have excellent Microsoft Office (in particular Advanced Excel) skills.

Sounds interesting? Daily duties include:

Managing key accounts and supporting key account managers with reports, pulling data together and presenting in a logical way - pivot tables, VLOOKUP's.Proactive order management including timely responseAccurate processing, tracking and tracing ordersProactive customer management, dealing with all queries quickly, accurately and professionallyCustomer contact points, ensuring the customer is kept up to date at all timesLong-term solutions developed and implemented -Build and manage relationships with customer base and develop in depth knowledgeReviewing work processes and making recommendations for improvements - improving any process and you see a flaw or an idea to simplify then you can make suggestions/improvements.Promote 'One Team' spirit by demonstrating strong teamwork and supporting your colleaguesWork closely with field-based sales staff, logistics, IT and finance department To be successful in this role you'll be:

Knowledge of CRM systems e.g., Power BI, QlikView (desirable but not essential)Quick learnerGood communication skillsAble to face issues in a calm and professional mannerGood professional communication, managing stakeholders.Process orientated/ analytical/ strong ops background. If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply!

Click on the apply button or call me, Chelsea Wright for more information on the role on .

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