Customer Service Researcher

Ellesmere Port

22,800 basic salary

Monday to Friday 8:30am to 5:00pm

Permanent

An exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with clients to gather further information on upcoming projects and works. You would then be responsible for updating the database service the company provide to their large client portfolio. The opportunity is office based and comes with a basic salary of 22,800. Standard hours of work are 8:30am to 5:00pm Monday to Friday.

The main duties of a Customer Service Researcher are:Act upon data passed and make initial contact with key contacts within the sector to gather further information on upcoming projectsUse a consultative approach and build rapport with clients to gain as much information as possibleUpdate the database after every call with new information for the client portfolio to useManaging your own time and workload dailyLiaising with colleagues to share informationContinue to build relationships with current clientsDeal with inbound enquiriesResearch new projects online or within industry publicationsWhat can you get from this role?A six-month induction, including continuous training from a dedicated Research Training Manager which includes 121 training, workshops, on the job coaching, training, and developmentA great internal leadership team who have all been promoted internallyAn open plan office with free car parkingExcellent office location next to Cheshire OaksBenefits:25 days leave rising to 27 after two years (plus all bank holidays)Additional day off for your birthdayChristmas ShutdownFlexibility to work from home one day a weekGroup personal pension planLife assuranceEmployee assistance programmeEmployee retail discount schemeEye-care vouchersDiscounted gym membershipBike to workAdditional holiday purchase schemeVolunteering daysOngoing development and supportFriendly and relaxed office environmentRegular business and department social eventsTo apply for this position, you must:Ideally have telephone experience within a customer service or sales capacityHave excellent communication skillsHave the ability to manage your own workload and prioritise tasksIf you match the above criteria and feel this position is right for you then please apply online