Customer Service Specialist

Teleperformance certified as a great place to work UK in 2023! . At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

This role is an onsite role, work from home is not available. You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.

Start Date : 22 January 2024

Salary : GBP20,475 per annum (GBP10.50 per hour) Location : Kilmarnock - PLEASE NOTE THIS IS AN ONSITE ROLE. WORK FROM HOME IS NOT AVAILABLE Shifts : Monday to Sunday between 7.00 am and 9.00 pm Training : 3 weeks Contract : Full Time Permanent (37.5 hours per week) Background Checking : Right to Work in the UK Criminal Record Check Credit Check Any other associated checks 3 year employment history check

Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training

Skills needed to be a Customer Service Specialist

A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations High levels of accuracy and attention to detail Be driven to work towards achievable targets Proven experience of working with computers High levels of resilience and patience when dealing with difficult situations or customers who may find it hard to understand what you're explaining Key Responsibilities

Provide exceptional and efficient customer service from in-bound calls from customers Use your problem-solving skills to support our customers, resolve their query and create a positive experience Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers Have excellent attention to detail Be knowledgeable of our client's process and products and how best to support the customer Ensure customer queries and complaints are addressed in a prompt and amenable manner Where applicable, direct the customer to the relevant department. Our Benefits

On-line recruitment process, with potential job offer within 24 hours Refer & Earn Scheme - earn up to GBP900 for referring a friend to work for TP! And GBP300 for your friend too! 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Length of Service and monthly recognition awards Opportunities for career development and progression Employee welfare support with free access to our Mental Health Employee Assistance programme Pension Scheme Something Extra

Discounted holidays, flights and hotels Discounted utility bills Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off