This opportunity is working for one of the leading providers of insurance and legal services.

You will be the first point of contact for customers who have suffered a loss following an incident with their vehicle. Treating customers with understanding and empathy you will capture all relevant information efficiently and accurately.

Key Duties & Responsibilities

To take inbound calls from customers because of motor incidents, validating cover and ancillary products as well as assessing liabilityTo collate data accurately and effectivelyTo convert referrals into personal injury/ ULR claims by ensuring clients are aware of the services available to them.To provide an excellent customer experience by way of a friendly telephone manner and active listening To provide clear communication to customers and/or their representativesTo meet own targets and SLAs Experience & Knowledge

Previous experience working within a telephone-based customer service/contact centre environment.Outstanding communication and customer service skillsStrong written, oral, and interpersonal skillsExcellent time management and organisational skillsGood IT/Keyboard skillsAttention to detail. Benefits

30 days holiday per annum inclusive of bank holidays or day in lieu where applicableLife Assurance Scheme (4 x salary)Pension schemeTraining and development opportunities Salary: GBP20,500

Location: Liverpool

Full-time: Permanent

If you are interested in this role or keen to have a confidential conversation about your current situation, then please get in touch -