Red Recruitment is recruiting Customer Service Representatives to join our client, a well-known insurance company. In this role you will take inbound calls from customers who have been involved in a traffic incident and want to make a claim on their insurance. You do not need experience as you will be trained to use your communication and customer service skills for this particular role. This position which is located in Liverpool has a salary of 20,500 per annum and contains many benefits.

Benefits and Package for a Customer Service Representative:

Salary: 20,500 per annumHours: 37 hours per week

Core business hours: Monday - Saturday, 8am - 8pm and Sunday, 9am - 6pm

Shift rotation including lates (1 week in 4) and weekends (1 week in 4)Contract Type: PermanentStart Date: 22nd January 2024Location: Liverpool30 days annual leave including bank holidays2 x volunteering daysDiscounts and cash back on travelLife assurance schemePension schemeTraining and development opportunitiesKey Responsibilities of a Customer Service Representative:

Receiving inbound calls from customers involved in accidentsProviding an empathetic and accurate serviceProviding clear communication to customers and providing an excellent customer experienceResolving any problems or concerns to avoid complaints or customer dissatisfactionKey Skills and Experience of a Customer Service Representative:

Any experience of dealing with customers either face to face or over the phoneAn enjoyment of communicating and giving great customer serviceStrong written, oral and interpersonal skillsGood attention to detail is requiredIf you are interested in this position and have the relevant experience required, please apply now!

Red Recruitment (Agency)