Fawkes and Reece are currently looking for a Customer Service Planner to work on a busy Social Housing contract in London. Positions available either in London Planner/Scheduler

My client is looking for a candidate who has strong admin skills and someone who has previously worked within social housing or the construction industry; to manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments.

Oversee the jobs allocated to Sub-contractors to ensure the customer receives the same level of service.Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.Ensure that the system is updated in a timely manner so that the client and the operations are in receipt of the most up to date information.Ensure the scheduling process is delivering maximum productivity.The ideal candidate will be:

Good working knowledge of the IT packages: Microsoft Office, Word & ExcelExcellent administration and organisation skillsExcellent written and oral communication skillsExcellent customer service skillsGood knowledge of repairs and maintenance sector or trade-based backgroundAdditional Info:

Monday to FridayOngoing Contract - 16 weeks 8am till 5pm