The Opportunity

We are bespoke electronic security company working predominantly in central London, We are looking for a dynamic, commercially strong operator with an entrepreneurial spirit. They must have a enquiring mind and a huge amount of common sense to fit into our family run business.

JOB TITLE: Operations Manager

REPORTING TO: Managing Director

LOCATION: Milton Keynes

JOB PURPOSE

Responsible for ensuring the effective and smooth running of all operational aspects of Opem Limited to a high standard in line with the company beliefs and ethics.

MAIN DUTIES / RESPONSIBILITIES

Make sure all telephone calls to our main number are answered in good time and in a courteous manner.

First point of contact for all client enquiries

Managing the ticketing system on the relevant CRM, ensuring all client tickets are acknowledged within SLA and Engineers are coordinated to visit if necessary

Management of all tickets from start to finish

Managing any 'problemdoors' with relevant client

Management of any high-volume alarms coming through to the Control Room

Managing all access control card changes for our clients using the appropriate system.

Control and management of Opem preferred contractors.

Make sure all telephone calls and emails are answered in good time and in a courteous manner.

Updating the CRM with dates for client's maintenance visits (PPM's)

General housekeeping duties in the CRM system.

Ordering staff uniforms

To ensure that the office space is tidy and well maintained.

To actively comply with and promote all working policies and procedures.

Perform and maintain a high standard of customer service at all times.

Liaise with clients and Opem engineers regarding the booking of service and maintenance visits.

Overall responsibility and control of the Service Desk Day to day management of service desk.

Co-ordinate service Engineers daily and make necessary arrangements for access to relevant sites.

Ordering of office stationery and supplies

Running daily and weekly reports as requested by clients

Ordering equipment for remedial works as and when necessary

Providing quotes to clients as and when required

Ensure that all service calls are managed correctly on Opem CRM system.

Ensure timely and accurate updating of tickets/actions on the CRM for invoicing purposes.

Deal with day to day operational problems.

To manage stock control and ordering of equipment and stationery if required.

Consistently update own technical knowledge.

Overall responsibility for the management of the control room handovers in the morning and afternoon.

To actively comply with and promote all working policies and procedures.

Perform any other duties that may be assigned to you by a Senior Manager.

Required skills/Abilities

Strong communication skills

Strong leadership skills

Computer literate

Good interpersonal skills to liaise with customers.

Ability to deal tactfully and effectively with a wide range of people.

Be prepared to work with minimum supervisor or part of a team

Please note: The above is not an exhaustive list of responsibilities; other duties may be required if deemed suitable by Senior Management.