Customer Service Officer

Salary: GBP10.90 Per Hour

Full Time (35 hours per week)

Role Purpose:

The role holder will be the first point of contact for Manchester residents and customers accessing the Customer Service team.

The role holder will make an assessment of the customer s needs and resolve customer enquiries at the first point of contact where appropriate.

You will be:

Determine the requirements and needs of the customer and visitors advising them on the most appropriate course of action to support them liaising with other service areas and agencies where appropriate and arranging appropriate assistance where required.Process a range of customer requests and assist them to complete relevant forms/application in line with service processes and procedures.Utilise and share service knowledge to enable an efficient and effective delivery of customer service.Update and extract information from IT systems as required and complete relevant documentation following agreed policies and procedures.Validate documents in accordance with the relevant guidelines, and actively seek to detect and reduce fraud.Understand and keep up to date with Council policies, relevant legislation and procedures, to ensure advice given to customers is accurate and appropriate.Accurately process payments for customers in line with Financial Regulations.Accurately capture data and information using relevant systems enabling our client to achieve local and national performance targets.Proactively identify any potential risks from and to customers accessing the Customer Service team and escalate any issues through the agreed channels.Use a variety of software packages and systems when dealing with customers enquiries, as deemed necessary by Manchester City Council. We offer:

24 hour one on one specialist consultant based within your geographical area4Recruitment Services Employee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Amber Debens on (phone number removed) or via email (url removed)