Customer Service Manager

Salary: GBP30,000 to GBP35,000 per year dependent on experience

Full-time 37.5 hours per week Monday to Friday

Office based Wakefield, WF2 7BJ

Benefits Include:-

21 days holiday plus your birthday off public holidays company performance bonus employer pension contribution with NEST Become part of our rapid growth journey to digitalising the door industry!

Real impact is what differentiates us. If you want to drive lasting change in businesses, processes and people, then you ve come to the right place.

At Value Doors, we are a tech driven company fitting a range of composite doors, aluminium products such as bi-folding doors, French doors, sliding patios (yes them huge sliding ones too!) and windows.

We are looking for a Customer Service Manager to plan, deliver and exceed expectations in the installations and customer service department.

Key responsibilities

You will report to the Senior Operations Manager

Duties will include but not be limited to:

Take control of customer service and communications Develop straightforward and flexible processes that cover all aspects of customer service Use our automation and tech to develop the role Follow strict service levels and be accountable for your role Deliver high levels of customer service throughout the installations and aftercare duties Be attentive to customer keeping them updated throughout their journey Communicate with a resolve immediately attitude

Experience & key skills

Confident, independent, structured, accurate and reliable Organisation is your strong point Proactive working & fast learner Hands-on mentality Positive mindset with a can-do attitude always finding creative and pragmatic solutions Sound knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint, Google Docs & Sheets) Very good written and oral communication skills in English Customer service / installations type or similar role ideal What we offer:

A varied range of tasks in a fast-growing, successful, and profitable company with a relaxed team atmosphere and open communication Flat hierarchies, a cooperative working atmosphere and short decision-making processes An inspiring, multi-cultural, multi-disciplinary and innovative work environment A lot of creative freedom and flexibility in personal work arrangements. A position that combines responsible detail work and creative project work The opportunity to work independently and shape your area of work according to your strengths Great employee events, Christmas parties and evenings out If you possess the relevant skills and experience please send your cv by return. Please do not apply if you do not have relevant experience.

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