Position: Customer Service Manager Salary: GBP30,000 to GBP35,000 Location: Horley Hours: Monday to Friday 7/8am start to 4.30/5pm Free parking available and progression as the company grows

We are looking for an experienced senior Customer Service person to join a growing company managing a small but growing customer service team in the Horley area.

This is both a hands on customer service / order processing role and a leadership role of a team of three (and growing).

As the Customer Service Manager you will:

Lead and motivate a team of customer service representatives: Coach, train, and develop staff to deliver world-class service, exceeding customer expectations Manage the customer service workflow: Optimize processes, implement quality assurance measures, and analyse customer feedback to continuously improve service delivery Support the sales team: Generate quotes, respond to inquiries, and provide pre- and post-sales support to close deals and drive revenue Manage the office team: Ensure smooth day-to-day operations, oversee administrative tasks, and maintain a positive and collaborative work environment Build strong relationships with customers

We are looking for someone with a proven customer service background where you have delivered exceptional customer service and also managed or lead a team of people.

This is a full time permanent vacancy.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.