Job Title: Customer Service Manager Salary: GBP40,000 - GBP45,000 per annum Location: Borehamwood Contract: Permanent Hours: Full Time - 8.30 - 5.30 pm, Monday to Friday COMPANY Our client is looking for an enthusiastic and experienced customer service manager to lead and motivate their small customer service team. The successful candidate will have previous leadership experience in a customer service environment and be able to manage a high performing team who pride themselves on providing the highest level of service to their customers.

SKILLS REQUIRED Proven experience in a customer service / call centre environment, with a proven track record of managing, and developing a high performing team. Have a passion for customer service. An ambassador for the company Managing KPIs and SLA agreements Stakeholder manager Ability to work under pressure and achieve personal objectives. A resilient person with strong influencing skills A driving licence is a must as you will be required to visit other locations. RESPONSIBILITIES Lead, motivate and inspire the customer service team Ensure the team are meeting set KPIs, and SLAs Carrying out annual performance development reviews and have clear objectives Carrying out monthly 1-2-1s with direct reports Set out own department budget and oversee all recruitment needs Oversee holiday, shift cover and other absence requests Provide an exceptional service to clients and resolving and issues efficiently. Adhere to FCA and other regulatory requirements. Prepare and deliver presentations to management team Assist with adhoc tasks including, taking bookings, and adjusting shifts

ADDITIONAL INFORMATION 25 days holiday plus bank holidays Pension scheme Annual profit share scheme Free parking Electric car scheme, Bike to work scheme, buy and sell holiday Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data