Do you have excellent customer service experience?

We are working with a client based in Stansted whom requires a Customer Service Representative to join their team.

Job Purpose

To provide a VIP service to all passengers/crew and visitors to the FBO ensuring that they are dealt with in a professional, attentive and discreet manner.

MAIN RESPONSIBILITIES AND DUTIES:

Meeting and greeting of all visitors and crew in a consistently professional and attentive manner Greeting of all airside flights and escorting of passengers to the lounge providing a highly effective and efficient service during their arrival and prior to their departure 3Providing a highly efficient and effective service to all crew during their arrival and prior to their departure ensuring all of their needs are met. Ensuring all passengers and crew are dealt with quickly and efficiently Adhering to safety and security procedures at all times Serving of refreshments to crew, providing a VIP service at all times Ensuring the FBO is maintained to a VIP standard at all times and carrying out cleaning duties within areas of responsibility Inter department communication to ensure the passenger experience is seamless Preparation and planning for the following day and future flights Ensuring that any incidents or accidents are reported to Management immediately Completion of shift report and handover to ensure information is communicated between shifts Dealing with petty cash ensuring it is balanced correctly Performing of any other duties within your capabilities as directed by the Company Hours: four days on, four days off, working twelve hours per day, earlies and lates

We look forward to your application!