Overview

We are seeking a capable Customer Service Executive to join a well–established automotive–related business in Reading. This will be a varied and dynamic role, with the successful candidate handling and resolving customer escalations, whilst providing fantastic customer service. Immediate start available for the right candidate.

Responsibilities

Handle customer communications via live chat and email

Call customers that have a query or an appeal

Review and investigate all customer appeals or complaints in line with company policy

Communicate findings to customers ensuring customer satisfaction

Enter data in the log for root cause analysis

Reviewing sales and call teams to ensure compliance

Requirements

Customer focus with great telephone manner

Any experience handling customer escalations and appeals would be advantageous

Excellent verbal communication skills

Highly organised and able to work to tight deadlines

Previous automotive industry experience would be advantageous

If you think you are suitable for this role, then please click 'APPLY' now!

Recruitment Note

Due to the unprecedented volume of response we are currently receiving, regrettably, we are unable to respond to every application individually. If you have not heard back from us within 5 days, please assume your application has been unsuccessful. If the situation changes, or another suitable role arises, we will be back in contact.