Job Title: Customer Service Executive

Location: Didcot

Salary: GBP28,000 - GBP32,000 (depending on experience)

Summary of Position:

Our client, a growing company distributing workwear and safety items, is looking for an Customer Service Executive to join their team. The Customer Service Executive will be a confident, efficient, and dedicated individual who can take and process orders.

The responsibilities include but are not limited to the following:

Entering orders taken via email, telephone, web portal and rep visits on to the system.Managing the sales inbox, dealing with all incoming emails to the main sales email address, and processing or forwarding to the relevant personnel.Monitoring and responding to the online chat on the web portal.Dealing with order queries, delivery issues, returns, product faults, and errors always leaving the customer feeling as though they have been listened to and their issue is being resolved.Producing quotations.Adding users to web portals and updating products on the portals where necessary.Updating customer records.Setting up new embroidery logos.Setting up new print logos.Producing visuals for clients and print room in coral draw.Liaising with the warehouse regarding order issues or details which aren't clear. Skills, Experience & Key Candidate Attributes:

Excellent written and verbal communication skills.Ability to work well under pressure.Experience within a similar role.Excellent IT skills.Highly organised, with an ability to manage time.Strong attention to detail and meets deadlines. Hours of work: 8am - 5pm, Monday to Friday

So, if this sounds like you and you want to make a real difference to a growing company, then apply now.