Our client is looking to recruit a Customer Service Executive to join their Shoreham-by-Sea based team.

Responsibilities

Manage incoming telephone calls & email correspondence from customersIdentify, investigate, and resolve a query, complaint or general enquiry from customersCommunicate with customers moving to other providers with the aim to maintain servicesMeet set targets & expectations for ensuring the best possible customer experienceRecord and track interactions with customers on the CRM systemFollow industry & company guidelines in relation to a customers' contract with the companyKeep up to date with industry regulatory changesKeep up to date with any changes the company make to terms and conditionsPromote the benefits, products and services of other divisions within the Group to existing customers

Essential Skills

Sincerity, Empathy, Attentive, Confidence, Resourcefulness, Curiosity, ResilienceProven track record of delivering a high level of customer care & serviceHigh standard of phone skills and written communication, including numerical skillsProblem solvingMulti-taskingOrganised and motivatedAbility to work on their own and within a team environmentCompetent PC skills; email, word, CRM packages

Desired Skills

Minimum 1 years' experience within a customer service/support roleIndustry experience desirable not essentialExcellent telephone mannerPrevious experience investigating service issue complaintsOwnership of complaint handling cases from start to resolution

Job Title: Customer Service Executive

Location: Shoreham-by-Sea

Salary: 25,000 per annum

Full Time

For more information, please contact Joe Walker at Clearline Recruitment.