Do you have outstanding customer service skills and excellent attention to detail? Are you looking to build great relationships with colleagues and customers alike? We have a fantastic role working for a successful manufacturing company who are looking for a Customer Service Coordinator to become a key-player in their business - if you are ready for your next opportunity, read on and apply today!

Job Title: Customer Service Coordinator

Location: Exeter

Salary: GBP26,000-GBP30,000 dependant on experience

Hours: Monday-Thursday 9.00am-5.00pm and Fridays 8.00am-4.00pm

Benefits: 25 days holiday plus 8 Bank Holidays, free parking, Xmas shutdown, welcoming friendly environment and personal development opportunities!

The Company: A reputable manufacturing company, an industry leader in Devon, who specialise in taking a product from design brief all the way through to production, supporting the client every step of the way. Based at the Exeter site, you will work as part of a small, friendly team where you will be integral to their success.

The role: As the Customer Service Coordinator, you will be reporting to and working closely with the Customer Service Manager ensuring the clients enjoy a smooth, accurate and timely process with their orders. Using your outstanding customer service skills, you will deal with all client orders from conception to completion - raising orders, processing invoices, checking for any discrepancies and making sure they are fulfilled accurately and managing and resolving any issues that may arise in a friendly and professional manner.

Key Duties:

Customer order administration- order entry, sending order confirmations to customers, stock management along with any other part of the order process as requiredMaintain customer stock levelsProgress any late deliveries and provide updates to the customerAttend daily planning/update meetings with the Customer Service teamCoordinate the introduction of any new products through the relevant departmentsRaise orders as required via the in-house system, checking the receipt of orders, and acknowledged by suppliersCheck all supplier order acknowledgments and amend relevant parts of the system if requiredGenerate daily customer sales invoices ensuring processing adheres to the specific customer requirementsManage both incoming and outgoing postAssist with monitoring and resolving of all supplier invoice and customer sales invoice queries raised by finance teamPrepare and submit month-end reports to the General Manager and finance team as requiredGeneral office duties including answering the telephone, office filing and archiving as requiredAs part of a small team, have the ability to undertake duties or tasks as required About you:

Previous customer service experienceExcellent verbal and written communication skillsMotivated to succeed and hardworkingPC literate including Microsoft Office SuiteFamiliar with a manufacturing environment beneficial but not essentialAble to prioritise and organise workload to meet tight deadlinesThe ability to work under pressure in a fast paced environmentAttention to detailGreat sense of humour! To Apply: Please either apply online , email your CV to or call to speak to Vicky and discuss the role in more detail. This position is available immediately so do not delay!

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