Customer Service Assistant (Part-Time/ 12 hours a week)

Remote Working

21K Pro Rata + MacBook Air

Are you looking for a part-time role where you can work from home?

Do you have a passion for great customer service?

We are currently partnered with an exciting customer experience and events business who are looking for a new Customer Service Assistant to join their team. The role would require the right candidate to work remotely across 12 hours per week, consisting of 2 shifts of 6 hours. The chosen candidate will be working as part of our Customer Service Team within the wider Marketing team. The role will involve dealing with general enquiries, compliments and complaints via email and across our social media channels. We are looking for someone to be a strong representation of the brand and uphold our high standard of communication with our customers.

The Customer Service Assistant will be a 'people person' with excellent communication skills. You will also need good numeracy and literacy skills and basic IT skills. We would require you to be flexible to work occasional additional hours in line with operational needs.

RESPONSIBILITIES:

Communicating with customers via social media and private channels

Dealing with a variety of incoming queries, providing consistent responses in line with our policies and procedures

Responding to refund and transfer requests

Assisting with guestlist and table reservation requests

Assisting with ticket releases for upcoming shows

Escalating any potential complaints to Customer Service Manager

Ad hoc requests

ESSENTIALS:

Excellent verbal and written communication skills

Grade C or above in English and Maths at GCSE

Minimum 2 years customer service/support experience

Friendly and approachable

Patient and understanding

Excellent problem-solving skills

A high standard of organisational and administrative skills

Ability to work under pressure and under time constraints

DESIRABLES:

Basic knowledge of Excel

Please make sure you apply for this one today it won't be around for long!

BBBH28428