JRRL are seeking a Customer Service Assistant to join this fun and vibrant team of professionals who will motivate you to excel in your role. As a Customer Service Assistant, you will be providing an excellent customer experience by communicating promptly and courteously via telephone, live chat and email. You will investigate and solve customer concerns, handling any issues through to resolution to provide your customers with a consistent, personal touch.

Customer Service Assistant is responsible for:

Provisioning orders from the start of an order to its completionOffer 1st line support on all enquiriesArranging, organising and overseeing couriersDealing with order delays and management of customers' expectationsEmail management of multiple mailboxesSupplying supporting documentation relating to products and servicesMaintain customer databaseIdentify sales opportunitiesTaking paymentsInvoice analysis Key Competencies of a Customer Service Assistant:

Outstanding communication skillsAttention to detailProblem solving and analysisEager to learn and take on new challengesGood organisation skillsPrevious office experience working in a Customer Service role Benefits:

BUPA cash planGaming canteen with PlayStation and practice golf areasFinish early on a FridayEmployee Assistant Plan for mental health, financial advice and legal adviceCompany days out