LOCATION: Belfast (Dargan Crescent, BT3)

TERMS: Hybrid working, mix of home and office–based working

HOURS & SHIFTS: 37.5 hours per week, working 5 days per week on a rota basis with shifts between 8am–8pm Monday to Friday and 9am–5pm on a weekend (minimum 1 weekend per month)

SALARY: minimum starting salary of GBP23,085 plus monthly commission (OTE GBP25,000+)

START DATE: February/March 2024

Due to our continued success and ever growing customer base, we are searching for customer service stars, who keep the customer at the heart of everything they do. We will be holding interviews in January with a view for you join us in February. Take a look below on what we're all about!

Our people are the key to our customer experience and our customers experience is central to our business. If you are passionate, able to go the extra mile and show true empathy and understanding to customers then come and join the Customer Service team at Fibrus. We have three levels within our Customer Service team, Associate, Senior Associate and Specialist so there is always room to grow and progress at Fibrus.

When you join us, we will spend three weeks with you face to face, to make sure you have all the knowledge, training and support needed to get you ready to support our customers so although some elements of the role involve providing technical support, you'll be fully trained up to manage those kind of enquiries with ease!

WHAT WILL YOU BE DOING? (Not limited to)

First point of contact for our customers via inbound calls and other methods of communication, providing a top–class customer service experience at all timesProviding support to customers around both technical and non–technical queries including product and service–based queries (full training will be provided)Direct customers when appropriate to other departments to address their needsAccurately recording/logging interaction with customers and updating account informationWorking with management to maintain best practices for efficient communication with customers, working to our internal service level agreements and key performance indicatorsWorking in a busy but fun and supportive environment WHAT WILL YOU BRING?

Compassion – Customers must be able to sense that you really care about themPositive energy – Willing to learn every day and also go the extra mile for each customerExceptional telephone manner – Customers must feel like you can relate to them through effective communicationCool head under pressure – You must be able to handle the easy and hard timesInspiring 'can do' attitude – You must be willing to do and best your best every dayTeam spirit – good customer service takes teamwork and working well with others is essential to your successConfidence – We are looking for people's people who can establish common ground, draw strength from setbacks and influence othersFlexibility – The ability to work within a fully flexible environment serving our customers via telephone and email and offering various forms resolution from technical support to guidance on their billing WHAT WE VALUE

Based on input from all colleagues across our business, our 4 cornerstone values are:

'Make a Difference'– Would you like to help make that difference? As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain!

'Be Yourself'– Fibrus is committed to building a diverse, talented, and dedicated workforce. We appreciate that you may not meet every single requirement listed but don't let that discourage you. If you have some of the experience we are seeking and offer a fantastic attitude, we'd love to see your application!

'Be Tenacious'– We're building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!

'Work Together'– At Fibrus, we put our people first! We are proud to be a company who encourage colleagues to do and be their very b est. Our culture is focused on trust, collaboration, growth, and flexibility.

AND JUST SOME OF WHAT WE CAN OFFER YOU

25 days annual leave plus statutory/bank holidaysPrivate healthcare, life assurance, annual personal health "MOT" & a company pension planShared parental leave, paternity leave and enhanced maternity leaveMonthly commission scheme & career path opportunitiesPaid support for the loss of a childSupport for colleagues going through the menopauseComplimentary access to LinkedIn LearningFree financial advice and support through Kith and KinFlexible working including hybrid workingIndustry leading work events and colleague days