Job Title: Customer Representative – Service

Location: St. Ives – Cambridgeshire

Salary: GBP21,000 starting salary, increasing after 9 and 18 months of employment up to 27k.

Training Period: 6–8 weeks of comprehensive training before transitioning to a hybrid working model.

Shift Pattern: Bi–weekly rotation – Full time, Permanent

Week 1: Monday – Friday, 08:30 – 16:30Week 2: Monday & Friday, 10:00 – 18:00; Tuesday, Wednesday & Thursday, 10:30 – 18:00; Saturday, 08:30 – 16:00 Working Arrangements: Hybrid (predominantly work–from–home) after completion of training.

Overview: In our unique market dealing with antique motor treasures, you'll interact with a wide variety of customers and enjoy career development opportunities, including face–to–face customer interactions at events.

Key Responsibilities:

Handling phone calls (no cold calling).Exceeding customer expectations.Clarifying product details for informed customer decisions.Resolving customer issues.Excelling in problem–solving.Managing time to achieve targets and maintain high–quality work.Committing to personal development.Adhering to FCA, DPA, and TCF regulations and company policies. Essential Skills:

Goal–oriented mindset.Excellent communication and problem–solving abilities. Benefits:

Casual dress code.Entertainment amenities like PlayStation, pool table, and arcade game.Health care Cash Plan.5% employer pension contributions (with 5% employee contribution).25 days holiday plus bank holidays.Company sick pay.Life assurance (4x annual salary).Retail and restaurant discounts.Wellbeing support.