TDS are looking for a positive, flexible and hardworking person with exceptional customer skills to join our expanding team.

Providing a first rate customer experience when customers contact us is all part of our mission to be the best tenancy deposit scheme in the business, and your exceptional customer service skills will help us achieve this goal. As part of the Operations team, you will be the first point of contact for answering customer enquiries about the service we provide.

You'll need to be outstanding on the phone and be able to quickly get to grips with the complexities of our business. You'll be speaking to customers and recording the nature of their enquiry so we have useful insight in to why our customers are contacting us. If you have a background of working in housing, even better but as a minimum you must have a solid customer service and administration background.

Candidates are expected to have excellent communication skills, both written and verbal, along with a demonstrable ability to be a competent computer user, including Word, Excel and Outlook. This role also offers a salary increase at 6 months and 12 months as well as additional remuneration if you undertake the propertymark qualification.

The Operations Department is operational from 8am to 6pm Monday - Friday, and you will be expected to work 37.5 hours on a three-week rota. Overtime is offered during our busy periods at evenings and weekends.

Company benefits include:

Hybrid working BUPA private health care BUPA Well-Being cash plan Life Insurance Dental Plan Scheme Cycle to Work Scheme Rental Deposit Scheme 25 days annual leave plus bank holidays