Customer Service Advisor

Location: Camberley

Salary: 23,000 - 26,000

My client is looking for a Customer Service Advisor to join their friendly and busy team. You will ensure a high level of Customer Service is maintained at all times and processes are followed to ensure compliancy requirements are met in accordance with Statutory Regulations.

Responsibilities:

Answer inbound calls, take messages, pass on or deal with where possible.

Register candidates.

Scan and save documentation internally.

Post-sales calls to ensure high levels of service.

Deal directly with customers either by telephone or electronically.

Respond promptly to customer enquiries.

Handle and resolve customer complaints.

Keep records of customer interactions and transactions.

Record details of enquiries, comments and complaints.

Communicate and coordinate with internal departments.

Follow up on customer interactions.

Provide feedback on the efficiency of the customer service process.

Person Specification:

Confident with all Microsoft Office packages.

Polite telephone manner and confident with speaking to people over the phone.

Excellent written and verbal communications.

Organised.

Excellent attention to detail.

Able to prioritise a changing to-do list.

Comfortable working with the different teams in the business.

Benefits:

25 days annual leave which increases 1 day per year of service up to a maximum of 28 days plus bank holidays.

Employee benefits portal with a range of discounts from gym memberships, entertainment and days out and discounts with 807 retailers such as Nike, Harrods, Tesco, Halfords and many more. 24/7 access to speak to a doctor or mental health professional.

Free onsite car park, Pension scheme and employee of the month recognition with prizes such as gift vouchers, additional annual leave and much more.