Customer Service Advisor

Location: Liverpool City Centre / Hybrid home working

Salary: 20,500

Contract: Full time, Permanent

Hours: Monday to Friday (1 weekend in 4 and 1 week of late evenings in 4)

Minimum 25 days' holiday plus bank holidays

Annual bonus scheme

+ Excellent training and progression opportunities

This is an amazing opportunity for a customer focused Customer Service Advisor to join a reputable, successful expanding company with clear opportunities for progression and development. If you feel this role is right for you and are available to start work immediately then please apply without delay.

This Customer Service position will be based working in an office in Liverpool City Centre, however following completion of training, you will also be able to work from home on a hybrid basis.

The main duties of a Customer Service Advisor are:

Handle a variety of customer enquires including telephone, written correspondence, email, social media, secure messages and web/live chat.

Capturing information onto the in house system and data input

Query handling in response to customer requests with the support of clear information and providing professional customer service

Ensure every time you interact with a customer you are determined to provide the customer with the best possible experience.

Have the customer at the heart of everything you do.

To be considered for the role of Customer Service Advisor you must possess the following;

Have experience within a previous customer service focused role (call centre, retail, hospitality etc.)

Excellent written and verbal communication skills

Professional attitude and telephone manner

Have basic IT skills

Benefits:

Excellent training and progression opportunities

Minimum 25 days' holiday plus bank holidays

Hybrid working

2 x Volunteering days to support charitable initiatives

Pension scheme

This is an amazing opportunity for a customer focused Customer Service Advisor to join a reputable, successful expanding company with clear opportunities for progression and development. If you feel this role is right for you and are available to start work immediately then please apply without delay.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.