We are looking for a Customer Service Advisor to join our luxury apartment complex Aston Place, located in the heart of Birmingham. In Aston Place, there are studios, one-bedroom apartments and two-bedroom apartments - this resident-focused role is perfect for those who love to be kept on their toes and ensure all residents receive first-class service.

Shifts

5 days a week out of 7

40 hrs per week

hours are a combination of 7am to 4pm or 10am to 7pm

About the role

The successful Customer Service Advisors will join our busy, diverse team on a permenant contract , so will be the face of our business and first point of call for our residents. They must provide excellent customer service whilst maintaining a friendly, professional attitude in all interactions. They must also be able to work well under pressure whilst juggling multiple tasks at once

What you will do:

Book in and conduct apartment viewings; move-in appointments, inventories, inspections, and meter readings

Deal with, record and monitor all resident and guest enquiries ie maintenance issues, issuing keys/replacements, parking, noise complaints etc

Book and manage resident amenity spaces keeping them tidy and presentable

Collate all legal paperwork before the move-in date eg Right to Rent / KYC Identification

Deal with incoming and outgoing post

Updating site-wide communications/residents portal as required

Assisting on open days and residential events

Carry security walks as and when required

What you will have:

Desirable

Experience in a residential, hospitality or student accommodation environment

Essential

Flexible to suit the needs of the business

Experience using booking systems

Strong knowledge of legislation relating to chemicals and dangerous substances i.e. COSHH. risk assessments, H&S

Customer service, problem-solving, people and Microsoft office packages skills eg Word, Excel, and Outlook

What we will offer you:

Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Dandara Living one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven record of accomplishment in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include the following:

33 days holiday (inclusive of bank holidays)

GBPcompetitive annual bonus (discretionary)

Up to 5% pension scheme (salary sacrifice scheme)

2x salary life assurance (paid option to increase to x4)

If you are a reliable, driven and highly motivated individual passionate about customer service, this is your role!

Important note:

No agency applications will be considered for this role. Any CVs received will be considered a free gift.